Cathy Baucum

Cathy Baucum possesses extensive experience in customer service, currently serving as a Lead Agent Customer Service at American Customer Care since October 2020. Additionally, Cathy has been a Customer Experience Analyst at KPI Direct since March 2012. Prior to these roles, Cathy worked as a Customer Service Manager at Godiva Chocolatier for nearly 16 years, from September 1996 to April 2012.