Douglas Oesch

Douglas Oesch has a diverse background in customer service and operations leadership, currently serving as Supervisor of the Member Contact Center at American Eagle Financial Credit Union since November 2023. Previously, Oesch held the position of Customer Care Supervisor at JCPenney, where management of a 35-member team and collaboration with multiple departments to enhance program efficiency were key responsibilities. Oesch's experience also includes overseeing customer service and authorization teams at Jefferson Radiology, establishing a Business Development Center at New Country Motor Car Group, and leading customer service operations at LEGO Group. Oesch began a career in management as General Manager at Crescent Bay, Inc., and later served as Director at Landmark Appraisal Group, Inc. Douglas Oesch holds a Bachelor of Arts degree in Criminal Justice from the State University of New York at Plattsburgh.