Frank Douglas Scla

Frank Douglas is an experienced claims management professional with a strong background in insurance and business administration. Currently serving as Claims Manager and Claims Customer Care Center Manager at American Family Insurance since April 2016, Frank previously held positions at Westfield Insurance as a Physical Damage Specialist and at Travelers as a Quality Management Examiner. Notable achievements include developing a national review program that reduced claim payouts by 3.5% and enhancing quality in non-staff-inspected payouts by 7% through collaboration with executive management teams. Frank has also led training initiatives for new estimating platforms and played a key role in auto appraisal product development. Educational credentials include a Marketing degree from Wright State University and a Bachelor of Science in Business Administration from Capella University.