Gerise Kendrick

Gerise Kendrick is currently serving as the Identify Operations ServiceNow Queue Manager at American Family Insurance, where responsibilities include participating in Major Incident Management meetings and leading a team of operation specialists. Previously, Gerise worked as an IAM Operations Security Analyst, providing incident response and automation support. A strong background in customer service is demonstrated through roles at EC-United as Helpdesk Queue Manager and NRTC as Helpdesk Specialist, where operational efficiency and technical troubleshooting were key focuses. Gerise completed a Cybersecurity Apprenticeship at TryHackMe and has experience in various technical support and security roles across multiple organizations, including the Federal Reserve Bank of Chicago. Gerise is pursuing a Certificate in Cybersecurity and Leadership Management through Coursera, building on qualifications from Year Up and Computer Systems Institute.