Tausha Crouch

Tausha Crouch serves as the Customer Service Director at American Modern Insurance Group, overseeing a team of 60 licensed agents and collaborating with a larger department of 175 associates. Responsibilities include managing service level agreements, acting as a liaison between Customer Service and Sales teams, and ensuring compliance with underwriting practices. Tausha has a robust history in customer service roles, including supervision and training positions, and demonstrated success in reducing call volume and improving operational efficiency. Prior experience includes a customer service specialist role at Kroger. Tausha holds a Bachelor's Degree in Secondary Education and Teaching from Northern Kentucky University and an Associate's Degree in Secondary Education and Teaching from the University of Cincinnati.