Takisha D. Walker

Director Customer Operations, Strategic Programs at American Water

Takisha D. Walker, PMP has extensive experience in project management and operations within the customer service industry. Takisha D. has held various leadership roles at American Water, overseeing customer care operations, business development, and process improvement initiatives. Takisha also has experience in curriculum development and training, as well as managing relationships with key stakeholders. With a Master of Business Administration degree and a background in organizational studies and communication, Takisha is skilled in driving process and technology transformation initiatives to improve customer engagement and operational efficiency.

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Timeline

  • Director Customer Operations, Strategic Programs

    March 1, 2024 - present

  • Director Customer Care

    July, 2021

  • Co-chair Employee Business Resource Group (ebrg)

    2020

  • Principal Program Manager

    July, 2019

  • Manager Business Development – Proposal & Integration

    January, 2017

  • Manager Business Performance

    February, 2014

  • Curriculum Development Lead

    November, 2011

  • Operations Supervisor - Field Services

    January, 2010

  • Collections Liaison

    April, 2008

  • Business Services Liaison

    January, 2003

  • Sr Education & Development Specialist

    January, 2001

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