Juanita Wiggins

Juanita Wiggins has over eight years of experience in technical support and operations management, currently serving as Manager Support Operations at Amwell since April 2017. Roles at Amwell include leading service operations, project management, and senior support initiatives, with a focus on ticket management and vendor relations. Previous positions include Help Desk Lead at Mass Innovation Labs, where critical support was provided to over 200 users, and Helpdesk Technician at Next Step Living, supporting 900 users. Early career experience includes network support at State Street and various roles in customer service and management. Juanita holds education from Year Up/Cambridge College in Computer Science and a BCLA degree.