Karen Reeves is an experienced Application Support Analyst currently working at American Express Global Business Travel since February 2022, where responsibilities include managing support requests for global business accounts via the Service Now system, adhering to a 10-day service level agreement. Prior to this role, Karen served as a Senior Outsourcing Delivery Specialist at S&P Global from October 2020 to February 2022, providing technical leadership for software version upgrades and conducting database and report analysis to address programming issues. Additionally, from July 2009 to July 2020, Karen worked as an Application Support Specialist at CWT, contributing to projects focused on creating documentation for Sabre GDS and resolving escalated programming issues through thorough data analysis and research. Educated at Texas State University, Karen holds a Bachelor of Fine Art in Journalism.
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