Anthony Cappucci

Anthony Cappucci has over a decade of experience in customer service and call center management, currently serving as Call Center Manager at Amida Care since September 2018, where previous roles included Call Center Supervisor and Call Center Team Lead. Prior experience includes a position as Senior Account Executive at BMI Solutions-Mobile Diagnostic Service, where Anthony focused on customer service and process improvement, and roles at NYCERS, including Manager Contact Center, overseeing talent acquisition and team performance. Anthony started at The New York City Employee Retirement System, progressing through various roles from Contact Center Supervisor to Senior Client Services Manager, directing operations and managing employee performance. Anthony holds an Associate Degree in Business Administration from Kingsborough Community College.