Tonia C. McMillan

Tonia C. McMillan has a diverse work experience spanning various industries and roles. Tonia C. currently holds the position of Vice President-HR Strategy and Shared Services at Amtrak since November 2022. Previously, they served as the Assistant Vice President, Human Resource Business Partners and as the Sr. Director, Human Resources Business Partner at the same company. In these roles, they acted as a strategic partner to business lines, provided HR guidance and support, and aligned corporate HR strategy with business objectives.

Prior to their time at Amtrak, Tonia worked at Serenity Health, LLC as the Executive Program Director from April 2012 to September 2014. During this time, they directed the operations of the organization, monitored quality and efficiency standards, and ensured compliance with regulations.

Tonia also has experience at CRC Health Group, where they held the role of Regional Executive Director/Clinical Supervisor/Clinical Addictions Counselor from April 2006 to September 2014. In this position, they implemented clinical policies and procedures, managed community relations, and oversaw overall operations across multiple locations.

Before that, Tonia worked at Recovery Works as a Drug and Alcohol Prevention Specialist from January 1998 to July 2004. Tonia C. completed assessments, treatment planning, and case management for individuals and families impacted by chemical dependency.

Tonia C.'searly career includes roles at MBNA, where they served as a Customer Marketing Manager from October 2001 to December 2002. Tonia C. managed a team of customer service representatives and ensured excellent customer service and operational efficiency.

Overall, Tonia brings a wealth of experience in HR strategy, business partnering, operations management, and clinical counseling to their current role at Amtrak.

Tonia C. McMillan earned a Bachelor of Science degree with a minor in Human Resources from Wilmington University in 2002. Tonia C. later obtained a Masters of Science degree in Criminal Justice/Safety Studies from South University in 2009.