Krystle Tucknall

Krystle Tucknall has a diverse work experience that began in 2009. Krystle started their career at CarePoint Medical, where they held various roles. In their position as an Inside Sales Representative, Krystle took inbound calls from Medicare-aged patients and provided them with exceptional customer service. Krystle also handled data entry tasks during this time. Krystle then moved on to become a Call Center Team Lead, where they created a training manual and assisted with the training of new hires. Krystle ensured that employees maintained a close rate of 90% or higher. Later, Krystle became a Call Center Supervisor, managing a team of 30 plus employees, taking escalated calls and monitoring the inbound call queue. As a Documentation Supervisor, they oversaw 30 employees responsible for obtaining documentation from doctor's offices for patients to receive medical products. Krystle also handled process changes and ensured compliance with Medicare and private insurance guidelines. Krystle's most recent role was at Analytica Inc. as a Medical Records Case Review Specialist, where they reviewed medical records. This summary provides an overview of Krystle's work experience in a concise manner.

Krystle Tucknall obtained an Associate's degree in Licensed Practical/Vocational Nurse Training from Medical Careers Institute from 2003 to 2005.