Wayne McKay

Wayne McKay is the Customer Insights Manager at Anchor since December 2021. Previously, Wayne worked at O2 (Telefónica UK) from August 1998 to March 2017 in various roles related to customer experience research, complaints root cause analysis, process improvement, and team coaching. In their current role, Wayne plays a key role in driving customer insights, modeling, and analytics to enhance the overall customer experience through data-led decision making and strategic prioritization.