Q. W.

Q.W. has a diverse range of experience in customer success and engineering management roles. Q. started their career at Onica in 2018 as an Elastic Engineering Engagement Manager, where they achieved a 20% reduction in client onboarding schedules and drove a 25% increase in revenue. Q. then moved on to Anchore in 2021 as the Founding Manager of Customer Success, where they consistently exceeded quarterly goals and implemented a highly effective user adoption and engagement program. Most recently, Q.W. joined Stackwatch, creators of Kubecost, in 2022 as the Founding Customer Success Manager. In this role, they managed a portfolio of 103 clients, achieved a 98% customer retention rate, and drove $3.2M in ARR. Q. also crafted and executed client success plans, resulting in increased customer satisfaction scores and reduced churn rate. Q.W. has a track record of driving revenue growth, improving customer satisfaction, and implementing successful strategies for customer success.

Q.W. completed their secondary education at Moises E. Molina from 2000 to 2002, earning a Diploma in Physical Sciences. In terms of additional certifications, they have obtained multiple qualifications in Agile Project Management and related fields. Some of these certifications include Agile Foundations, Become an Agile Project Manager, Transitioning from Waterfall to Agile Project Management, and Agile Project Management: Comparing Agile Tools, all obtained from LinkedIn in February and March of 2021. Additionally, Q.W. has obtained several other certifications and completed courses in various areas such as Scrum Fundamentals, Communication for Product Managers, Marketing Ethics, and Project Portfolio Management Foundations, all from LinkedIn in 2020 and 2021.