Jennifer McDermott

Jennifer McDermott has a solid work experience in various industries such as education and customer service. Jennifer started their career in 2006 as a Third Grade Teacher at the Alhambra School District. From 2009 to 2012, they transitioned to a Center Director and Director of Education role at Sylvan Learning, where they successfully implemented the use of iPads for instructional purposes and established partnerships with local school districts. Jennifer then moved on to work at Envision, where they initially served as a Contact and Sales Manager and later as the Director of Sales for the company's third-party sales operation. In this role, they managed a sales and customer service team, implemented quality assurance standards, and developed training programs. Jennifer then joined Delta Career Education Corporation in 2012 as a Contact Center Director, responsible for restructuring and leading their call center operations. During their time at Ancora Education, where they currently work as an Associate Vice President - Contact Center, they have been tasked with streamlining and optimizing their call center operations, managing budgets, and overseeing multiple direct reports.

Jennifer McDermott has a Bachelor's Degree in Elementary Education and Teaching from Gwynedd Mercy University. Jennifer also holds a certification as a Five-9 Administrator, although the details of when and where they obtained this certification are not provided.