Jenica Nelson

Jenica Nelson is a seasoned customer success professional currently serving as the Manager of Customer Success Enablement at Routeware, Inc., since October 2022. In this role, Jenica focuses on enhancing the customer success platform and developing educational tools while collaborating with leadership to strategize and implement scalable processes. Prior to this position, Jenica worked at ReCollect, where roles included Customer Education Manager and Customer Success Manager, leading customer communications and engagement initiatives. Earlier experience includes serving as a Waste Reduction and Recycling Specialist for the City of Lawrence, KS, and as Education & Outreach Coordinator for the Douglas County Conservation District. Jenica holds a Bachelor of Arts in Environmental Studies with a concentration in Sustainability from the University of Tennessee, Knoxville.