Cutomer Success Manager - United States

Animaker stands out as a pioneering cloud-based AI platform that revolutionizes the way individuals and organizations bring their ideas to life through animated videos. Leveraging the power of artificial intelligence and cloud computing, Animaker empowers users to unleash their imagination and transform concepts into visually stunning animated stories.

As a Customer Success Manager, where you'll spearhead initiatives to drive product adoption, reduce churn, capitalize on upsell opportunities, and manage renewals.

What you’ll do:

• Accountable for customer and Animaker stakeholders throughout the entire customer lifecycle
• Execute on a customer business outcomes-driven strategy to ensure successful on-boarding, adoption, retention, renewal and expansion of your customer portfolio
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
• Interpret customer insights to drive change in product advocate on behalf of customers to product teams at Animaker 

We Are Looking For People Who Are:

• 1-3 years of customer success experience within a SaaS
• Proactive interest to increase customer satisfaction and deepening customer relationship.
• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants. *Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail