Carl Critchlow

Carl Critchlow is an accomplished professional with extensive experience in customer service and operations management across various industries. Currently serving as Customer Contact Manager at Animal Friends, Carl is tasked with delivering new business sales and customer retention strategies through an omni-channel contact center. Prior to this role, Carl worked at toob as Customer Services Manager, where responsibilities included the creation of an omni-channel contact center for a gigabit fibre broadband start-up. Previous positions include Senior Operations Manager at Be Wiser Insurance, where Carl improved customer retention rates, and Customer Service Manager at SSE plc, overseeing a sizable call center. Additionally, Carl operated as Director of Accolade Health & Fitness, leading a large health club, and was Head of the Business Development Unit at Kensington Mortgages. Carl holds a Bachelor of Arts in Sociology and English from the University of Kent and has A levels from Kennet School in Thatcham.