Gena Wild

Gena Wild, currently working at Quad Lock as a Customer Experience Lead, is responsible for managing a team of customer support specialists, onboarding and training new agents, creating training resources, managing internal communications, responding to fraud tickets, disputes, and chargebacks, and ensuring orders are delivered in a timely manner. Prior to this role, Gena worked at Tourism Toronto as a Client Services Manager and Sales Coordinator, where Gena managed client portfolios, presented services to high-level clients, collaborated with event planners, and increased client repeat rates. Gena also has experience in sales coordination and management in the travel industry, as well as teaching. With a Bachelor of Commerce degree and additional certifications in TEFL and web development, Gena's diverse background and skills make their a valuable asset in customer experience and sales roles.