Application Support Specialist

Application Support Specialist

Minimum 2 years’ Experience 

Coimbra, Portugal

Examples:

Make a measurable and mission-critical impact.

Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions. Anova is seeking a highly skilled and motivated Application Support Specialist to join our dynamic team. The ideal candidate will have a strong technical background combined with excellent communication skills to provide effective support for our company's applications. The Application Support Specialist will be responsible for troubleshooting, resolving issues, and providing technical assistance to end-users, ensuring smooth operation and maximum efficiency of our software systems.

About the Role:

• Work hours are 11:00am - 8:00pm.
• Provide technical support and troubleshooting assistance to end-users experiencing issues with company applications.
• Diagnose and resolve software problems, including but not limited to application errors, system crashes, and performance issues.
• Collaborate with development teams to identify root causes of issues and implement solutions or workarounds as needed.
• Document support procedures, resolutions, and frequently asked questions to build a knowledge base for reference and training purposes.
• Conduct training sessions and create user guides to educate end-users on application functionalities, best practices, and troubleshooting techniques.
• Offer guidance and advice to users on optimizing their use of company applications to enhance productivity and efficiency.
• Perform routine maintenance tasks, such as software updates, patches, and configuration changes, to ensure the stability and security of applications.
• Monitor system performance and proactively identify potential issues or areas for improvement, taking appropriate action to mitigate risks and maintain optimal performance.
• Manage and prioritize incoming support tickets and service requests, ensuring timely resolution within defined service level agreements (SLAs).
• Escalate complex or unresolved issues to appropriate teams or third-party vendors, maintaining clear communication and follow-up until resolution is achieved.
• Identify opportunities for process improvements and automation to streamline support workflows and enhance overall efficiency.
• Stay updated on industry trends, emerging technologies, and best practices in application support to continually enhance knowledge and skills.

What you’ll need to succeed:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience in application support, technical troubleshooting, and customer service.

• Strong knowledge of software applications, databases, operating systems, and network fundamentals.

• Proficiency in scripting languages (e.g., PowerShell, Python) and familiarity with automation tools is a plus.

• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

• Proactive customer success professional adept at anticipating and addressing client needs to drive customer satisfaction.

• Effective communication skills, with the ability to interact professionally with end-users, stakeholders, and cross-functional teams.

• Fluent English speaking and writing skills required for effective communication.

• Detail-oriented, organized, and able to prioritize tasks in a fast-paced environment.

• Certifications such as ITIL Foundation, Microsoft Certified: Azure Administrator Associate, or similar are desirable but not required.

ABOUT ANOVA

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance, to recognition and reward, and so much more — we've got you covered.

• Benefits based on best practices from around the world.
• People putting people first​.
• Work that works for you.