Osman Ozkara

Osman Ozkara is a seasoned professional in customer experience and operations management, currently serving as the Head of Customer Experience at Ansvar Insurance Australia since March 2024. Prior experience includes roles as National Operations Manager at PSC Insurance Group and Manager of Client Experience and Marketing at Catholic Church Insurance, where Osman led initiatives to enhance customer engagement and insights. Previous positions at McMillan Shakespeare, IAG, and CCI South Africa involved strategic oversight in customer experience and operational growth, including the establishment of outsourced contact centers. Osman holds a Graduate Certificate in Customer Success Management and a Bachelor of Design in Communication Design from RMIT University.