Felipe Jardim

Felipe Jardim has a diverse work experience spanning multiple industries. Felipe started their career as a Financial Assistant at Macerata Empreendimentos Imobiliários, where they handled income analysis and payment processing. At Bosch Brasil, they worked as a Product Marketing Intern, focusing on the Automotive Aftermarket division. Felipe supported marketing efforts and participated in product development, customer visits, and market research. Felipe then interned at Bosch, where they continued working in the Automotive Aftermarket division, assisting with marketing strategies and communication.

Felipe's next role was as a Material Handler at Garcia Roofing and Sheet Metal, where they handled the transport of materials to job sites. Felipe then worked as a Bilingual Project Coordinator at the same company, coordinating project activities and liaising with clients.

Prior to joining AnyDesk Software as a Customer Success Specialist, Felipe worked as a Bilingual Customer Service Representative at Sparkhound. Felipe provided customer service in both English and Spanish and addressed customer queries and complaints.

At Kobie Marketing, Felipe worked as a Business Development Associate, supporting the pre-sales process, conducting prospect outreach, and tracking leads and opportunities in Salesforce.

Currently, Felipe holds the position of Team Lead, Customer Success – Americas at AnyDesk Software. Felipe leads and coaches the Customer Success team, manages enterprise accounts, and assists with growth strategies for customers in the NA and LATAM regions.

Felipe Jardim obtained a Bachelor of Advertising & Marketing from Universidade Paulista, which they attended from 2011 to 2015. In addition to their degree, Felipe has obtained several certifications. These include "Growing as a Customer Service Manager" from LinkedIn in May 2023, "Sales, Marketing, and Customer Service in the New World of Work" from LinkedIn in September 2022, "Certified Projects User" from Loopio in November 2021, "Library Certification" from Loopio in November 2021, "ZoomInfo Certification in Marketing" from ZoomInfo in July 2021, "ZoomInfo Certification in Operations" from ZoomInfo in July 2021, "ZoomInfo Certification in Sales" from ZoomInfo in July 2021, "EF SET English Certificate 83/100 (C2 Proficient)" from EF Standard English Test in May 2021, "Become a Marketing Coordinator" from LinkedIn in January 2021, "Zertifikat (A1) - Beginner German Language" from Sprachakademie Karlsruhe in October 2015, and "Accounting Assistant" from Senai São Paulo in June 2009. Felipe also has certifications in various software and analytics tools, including "Service Hub Software" and "HubSpot Sales Software" from HubSpot Academy in May and April 2023 respectively, "Advanced Google Analytics," "Getting Started With Google Analytics 360," "Google Analytics for Beginners," "Google Analytics for Power Users," "Google Tag Manager Fundamentals," and "Introduction to Data Studio" from Google Digital Academy in December 2020, and "Digital Advertising" from HubSpot Academy in February 2021.