karaline Maggalousi

Karaline Maggalousi has a range of work experience in the customer experience and technical support field. karaline started their career as a Customer Experience Representative at AnyRoad in August 2016 and worked in that role until January 2019. karaline then progressed to become a Customer Experience Supervisor at the same company from February 2019 to September 2022. Currently, they hold the position of Manager of Customer Experience at AnyRoad from September 2022 to the present.

Before joining AnyRoad, Karaline worked as a Senior Technical Support Advisor for iOS and OS X at Teleperformance Greece from May 2013 to July 2016. Their responsibilities involved providing technical support and assistance for iOS and OS X devices.

Karaline Maggalousi obtained their Bachelor's degree in Business Administration and Management, General from the Technological Educational Institute of Eastern Macedonia, where they studied from 2006 to 2011. karaline then pursued a Master of Arts degree in Cultural Policy and Arts Management from the University College Dublin, studying from 2011 to 2012. Additionally, Karaline has obtained several certifications, including Customer Experience: Journey Mapping, Customer Service Using AI and Machine Learning, Improving Your Leadership Communications, Communication within Teams, Managing Your Emotions at Work, Developing Your Emotional Intelligence, Essentials of Team Collaboration, Persuading Others, and Pitching Your Ideas Strategically, all from LinkedIn.