Shivangi S.

Shivangi S. is a seasoned professional with extensive experience in customer success and support management. Currently serving as a Senior Manager in Customer Success at Apertum Online since November 2022, Shivangi previously held the position of Manager of Learning Experience at upGrad, focusing on operational excellence and empowering teams. With a career that began as a Customer Service Advisor at 3 and evolved through various leadership roles at prestigious companies such as Sutherland Global Services, Firstsource Solutions Limited, and Ocwen Financial Corporation, Shivangi has developed a robust expertise in team management, customer support processes, and training initiatives. An educational background in Operations Management from Welingkar Institute of Management and a Diploma in Computer Engineering from Naval Institute of Technology further complements Shivangi's professional journey.