Ali Shawish

Ali Shawish has a diverse background in information technology and technical support roles. Ali started their career as a Quality Auditor at BOSCH in 2016 before transitioning to IT Support at THE RESOURCE NETWORK in 2017. In this role, they performed troubleshooting and repair for computers, assisted staff with application questions, and conducted technology training. Ali then worked as a Desktop Support at Alorica from 2017 to 2018, where they maintained client images, configured MS Outlook, and reported issues to the IT department. Ali subsequently joined Ford Motor Company as an IT Support Specialist in 2018, where they fixed and broke PCs and laptops, performed remote access using MSRA, and configured email. Ali's next role was as a Desktop Support Engineer at HARMAN International in 2019, where they provided exceptional customer service, reset passwords in Active Directory, and migrated PCs from Windows 7 to Windows 10. Ali also worked as a Window 10 Engineer at Henry Ford Health System in 2019, handling issue logging, analysis, and resolution for equipment and software problems. In their most recent role, Ali is currently an Information Technology Administrator at Apexon, where they install, configures, maintains, and troubleshoots IT systems, diagnoses and resolves hardware/software issues, and provisions new endpoints. Overall, Ali Shawish has a strong background in IT support, technical troubleshooting, and customer service.

Ali Shawish has a Bachelor's degree in Computer Information Systems from the City University of New York-College of Staten Island, obtained between 2000 and 2005. In 2019, Ali completed a Pre Certified Linux Admin program at Udemy Alumni in the field of Information Technology. Additionally, Ali has obtained certifications such as "AWS Cloud Migration for Absolute Beginners" and "Complete Linux Training Course to Get Your Dream IT Job 2020" from Udemy Academy. It is also mentioned that Ali has a certification in Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco, but the specific details regarding the obtained month and year are not provided.