Alvaro Montado Bendicho

Alvaro Montado Bendicho is a seasoned technology operations professional with extensive experience in IT consulting and incident management. Currently serving as a Senior Technology Operations and Global TOS - IT Consultant at APM Terminals since March 2021, Alvaro specializes in resolving level 2 incidents through ServiceNow ticketing tools and managing maritime information while correcting EDI errors in Navis N4 software. Prior experience includes a similar role at UST Global, where Alvaro contributed from September 2019 to February 2021. Before that, Alvaro worked at the European Medicines Agency from September 2014 to April 2019, overseeing helpdesk operations and maintaining high service quality standards. Additional roles include receptionist at OCS Group UK and passenger service assistant at Heathrow. Alvaro holds a Superior Technician degree in Network Computer Systems Administration from Linkia FP and a Superior Technician degree in Administrative Secretariat from I.E.S. La Bahia.