Elizabeth Ningxuan Chen

Elizabeth Ningxuan Chen is a seasoned Technical Program Manager at AppDirect, specializing in optimizing processes across Product Engineering and Customer Experience, while implementing automated incident management practices and effective platform monitoring using tools like Datadog. Previously, Elizabeth served as a Business Analyst at Plusgrade, where key achievements included co-creating the Global Care team to enhance customer service and significantly improving response rates for customer inquiries. Prior roles include Case Manager at McKesson, where coordination of patient support programs was essential, and Third Key at Pretty Ballerina's, responsible for basic accounting and training staff. Elizabeth holds a Bachelor of Arts in Economics from Concordia University and a Bachelor of Commerce from Marianopolis College.