Sam Thune

Sam Thune is the Director of Customer Experience at Appian. Sam has over 10 years of experience in customer service and accounting.

Sam started their career as an Invoicing Specialist at Intelligent Decisions, where they fulfilled purchase order receipts and invoiced orders amounting to over $300 million in 2010. Sam also trained colleagues in accounting processes, collaborating to meet deadlines in high volume months.

In their current role at Appian, Sam is responsible for leading the customer experience team and ensuring that customers have a positive experience with Appian products and services. Sam is also responsible for managing customer feedback and creating processes to improve customer satisfaction.

Sam Thune has a degree in Communication Studies with a focus in Interpersonal Communication from James Madison University.

Sam Thune reports to Pavel Zamudio-Ramirez, Chief Customer Officer.