Michael Schmutz

Michael Schmutz has extensive experience in technical support, currently serving as a Technical Support Representative at Applied Systems since March 2013. Responsibilities include providing technical assistance for Rating Service software, mentoring first-level support staff, and managing escalated support issues. Prior to this role, Michael worked at Sutherland Global Services from December 2006 to March 2013, where responsibilities included supporting BlackBerry smartphones and enterprise servers, as well as troubleshooting issues for various operating systems and software. Michael holds two Associate Degrees in Computer Systems Technician - Networking and Computer Programming from St. Clair College and possesses multiple certifications, including BlackBerry and COMPTIA certifications.