Christelle Tissot

Christelle Tissot has extensive work experience in customer success and consulting. Christelle is currently the Head of Customer Success at Piano since 2021. Prior to this role, they worked at AT Internet from 2010 to 2017, where they held various positions including Head of Customer Success, Southern Europe, Head of Consulting, Southern Europe, and Customer Success Manager. At AT Internet, they were responsible for customer retention and expansion, team management and development, implementation of processes and tools, and establishing Salesforce CRM and Power BI reports. Before AT Internet, they served as a Senior Web Analytics Consultant at the company from 2010 to 2014. Christelle started their career as an E-commerce Project Manager at inmac wstore from 2008 to 2009 and worked as a Customer Service Employee at Fnac from 2002 to 2008. Overall, Christelle Tissot has a strong background in customer success, management, and analytics.

Christelle Tissot obtained a Bachelor's degree in Systèmes Informatique et Logiciels from Pierre and Marie Curie University in 2008-2009. Prior to that, they earned another Bachelor's degree in Informatique from the same university in 2005-2008. Christelle also holds a Licence in Histoire de l'art from Université Panthéon Sorbonne (Paris I), which they completed from 2001 to 2005. Additionally, they have obtained several certifications in various fields, including Technical User Certification and Advanced User Certification from Piano, Tag Commander Certification from Tag Commander, AT Internet Certification from AT Internet / XiTi, and Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER.