Carlos Argueta

Carlos Argueta is an experienced customer service and operations manager with a strong background in managing teams and enhancing customer success across multiple industries. Currently serving as a Customer Service Manager at Apria, Carlos oversees daily branch operations, focusing on service and safety. Previously, at Bambee, the role involved managing customer success managers and analyzing customer data to develop success plans. Significant achievements at EmCentrix included implementing a triage schedule with a 92% SLA First-Time-Response rate and generating $50,000 in additional revenue through strategic account management. With extensive experience at The Home Depot and Ferguson Enterprises, Carlos has consistently driven sales and improved customer satisfaction by building strong relationships and identifying business opportunities. Carlos holds a Bachelor of Business Administration from the University of Phoenix and a Human Resources Certificate from California State University, Northridge.