Nursaç Yüksel

Nursaç Yüksel has worked in three different companies since 2018. From 2018 to 2020, they were a Customer Experience Specialist at Bionluk, where they were responsible for finding solutions to customer support and complaint letters, creating customer journeys, developing customer experience, and making proposals for customer experience integration into product. Nursaç was also responsible for building analysis to minimize customer support and complaint requests. From 2020 to 2022, they worked at bidolubaski.com as a Customer Experience Specialist and Customer Relations Specialist. Her duties included working with other departments to ensure customer satisfaction and improve dissatisfaction, actively using customer relationship management system (CRM) and monitoring and updating CRM, continuously following up customer inquiries and complaints, analyzing to solve problems related to incoming requests, identifying and meeting with the sales team for customers with high sales potential, contributing to the realization of agreements, identifying and prioritizing customer needs, preparing unit reports requested periodically, analyzing existing processes to improve customer experience, and following customer satisfaction metrics. Currently, they are working at Apsiyon as an After Sales Service.

Nursaç Yüksel obtained a Bachelor's degree in Yönetim Bilişim Sistemleri from Anadolu University between 2022 and 2026. Nursaç also obtained a Bachelor's degree in Sociology from Mimar Sinan University of Fine Arts between 2012 and 2016. In addition, they obtained a Family Counselling Training certification from Istanbul Medeniyet University in February 2018.