Lesley Bechan

Lesley Bechan is an experienced professional in the customer care and hospitality industry, currently serving as the Head of Orders Call Centre at Aquazania since May 2016. Lesley has successfully overseen call center supervisors, optimized call sheet structures, and ensured efficient call and invoicing processes. Previous roles at Aquazania include Frontline Customer Care Manager and Corporate Account Manager, where Lesley managed customer care escalations and banking operations, respectively. Prior experience includes various front office management positions at Tsogo Sun Southern Sun International, demonstrating proficiency in customer service and team leadership. Lesley holds a Management Development Program certificate from Services Seta, and multiple hospitality management qualifications from GIBS Business School and Durban University of Technology.