Nathan Amador

Nathan Amador has a diverse work experience in the tech support field. Nathan started their career as a Technical Support Agent for Microsoft Office products at Education at Work in 2019. In this role, they troubleshooted various Office products and assisted customers in resolving licensing errors, send/receive errors in Outlook, and data loss issues. Nathan also provided guidance on software configuration and optimization.

From 2020 to 2021, Nathan worked as a Technical Support Agent for Windows at Education at Work. Here, they remotely resolved a wide range of Windows-related issues, including registry edits, driver reinstallations, and creating new admin profiles. Nathan also diagnosed hardware problems and networking issues through phone and chat support.

Later, Nathan transitioned to the role of a Technical Support Agent for Xbox at Education at Work in 2021. Nathan assisted customers in solving technical problems on Xbox consoles and PC gaming systems through various communication channels. Their responsibilities included guiding customers on power cycling consoles, changing privacy and family settings, and reinstalling Xbox operating systems. Additionally, they handled refunds, billing issues, and escalated tickets to internal teams.

Currently, Nathan is working at Arcoro as a Customer & Partner Support Specialist, starting in 2023. Further details about their role are not provided in the structured information.

Nathan Amador obtained their Bachelor's of Science degree in Arts Media Engineering from Arizona State University between the years 2018 and 2022.