Niamh Whelan

Niamh Whelan's work experience spans various roles and companies. In their most recent role as Head of Customer Success, North America at area22, they led a team of analysts and researchers to ensure customer requirements were met. Niamh also developed action plans in response to client needs and facilitated continuous improvement. Prior to that, as a Customer Journey Specialist at area22, they built and led the UX and CX research department, conducting focus groups and analyzing user feedback.

Niamh also worked as a Research Assistant at University College Cork, where they contributed to research projects. In addition, they served as a Digital Marketing Account Manager at Socio Local, managing client relationships and driving client retention and upselling. At Red Bull, they worked as a Communications Assistant, overseeing social media campaigns and managing the company's social media channels.

Earlier in their career, Niamh held the role of Digital Marketing & Social Media Coordinator at Three Q PERMS & TEMPS, where they created graphics, executed email campaigns, and aligned marketing strategy with business objectives. Niamh also worked as a Social Media & Marketing Coordinator at Camp North Star Maine, managing social media accounts, leading a team, and creating content. Additionally, they served as Chairperson and Communications and Marketing Officer at DCU Drama, organizing events, managing productions, and handling communications and marketing efforts.

Finally, Niamh worked as a Brand Ambassador for Pluto Events, participating in promotional campaigns and engaging with the public to sell products and provide exceptional customer service.

Niamh Whelan began their education at Dublin City University from 2014 to 2017, where they obtained a Bachelor of Arts degree in Communication and Media Studies. In 2020, they enrolled at University College Cork and completed a Higher Diploma in Enterprise in Sustainability in 2021. Additionally, Niamh Whelan has obtained a certification in Google Analytics for Beginners from Google, although the specific month and year of completion are not provided.