Apoorva Thuse

Apoorva Thuse has a diverse work experience across various companies and roles. They most recently worked as an Advisor at Nektar.ai from January 2024. Prior to that, they held the position of Vice President of Customer Success at Arena, a communication platform, starting in October 2023. Apoorva also had roles in Women of Customer Success, Catalyst Software, People.ai, and Women in Customer Success, where they held positions such as Member of the San Francisco Chapter, Growth Coach, Senior Director of Customer Success, and Founding Mentor, respectively. They also served as a Member of the Advisory Board for the Customer Experience Program at California State University - East Bay. Earlier in their career, Apoorva worked at QASource as Head of Customer Success, Manager of Customer Success, and Senior Customer Success Manager. They also held positions at SmartZip and Sheraton Hotels & Resorts as Manager of Client Services and Assistant Manager Sales, respectively.

Apoorva Thuse completed a Bachelor of Arts in International Hospitality Management with a focus on Hospitality and Marketing Operations at the University of West London from 2008 to 2012. They also obtained several certifications in diverse areas such as Preventing Discrimination & Harassment, Artificial Intelligence for Marketing, Sales Operations, Managing Generation Z, Creating a High Performance Culture, Leadership through Feedback, and Customer Experience from various institutions, including Traliant, LinkedIn, and San Francisco State University | College of Extended Learning, with the latest certification obtained in 2022.