Healthcare Scheduler - Quality

Our Organization: 

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.   

How You'll Make a Difference: 

Arkos Health is seeking a Quality Scheduler - Patient Outreach. The Quality Scheduler - Patient Outreach will be responsible for phone outreach to patients, explaining Arkos services, and scheduling visits for our quality team field clinicians across the state of North Dakota. This role will also assist with electronic medical record retrieval when necessary. This role is a key part in supporting HEDIS quality initiatives and regulatory/contractual requirements.

Essential Duties and Responsibilities: 

• Completes telephone calls to patients, providers, and other health care professionals and organizations in support of care initiatives

• Receives, proofreads, and verifies reporting from the health plan against internal systems for accuracy and completeness to appropriately schedule appointments

• Ability to utilize multiple systems simultaneously to schedule member visits. Expected number of appointments scheduled per week/month to be determined by Director of Quality based on current business needs

• Demonstrate excellent communication and collaboration skills

• Provides high quality customer service to both internal and external customers

Qualifications and Skills: 

• High school diploma or GED equivalent required

• 2+ years' experience in a healthcare environment

• Certified Nurse Assistant and/or Medical Assistant Certification in North Dakota, is preferred

• Sales experience is a plus

• Experience with verifying eligibility and navigating through insurance portals

Benefits: 

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF.  This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

  

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health