Joana Andres

Joana Andres has a diverse work experience ranging from IT support to cashier positions.

- Currently, they are working as an IT Support Specialist at Arteris IP.

- Prior to that, they worked at Palo Alto Networks where they held multiple roles, including Asset Management Analyst and Asset Management Intern. In these positions, they were responsible for managing asset inventory and maintaining asset records using various tools such as ServiceNow, JAMF, and SCCM. Joana also provided efficient communication with end users and other teams to ensure smooth asset returns and deployments. Additionally, they gained experience in IT help desk support, imaging MACs/PCs, and creating Knowledge Base articles to assist users.

- Before joining Palo Alto Networks, Joana participated in the Year Up program, where they worked in the field of Information Technology.

- Joana has also worked as a Youth Coach and Mentor at YMCA of the Central Bay Area, helping to guide and support young individuals.

- Earlier in their career, they gained retail experience by working as a Cashier at Champs Sports, Party City, and Kohl's Department Stores.

Overall, Joana's work experience demonstrates their versatility and capability in both IT and customer service roles.

Joana Andres earned their high school degree from San Jose State University, which they attended from 2013 to 2016. In 2019 and 2020, they enrolled at Foothill College, where they pursued studies in Emergency Medical Technology/Technician (EMT Paramedic). Additionally, they obtained several certifications including "CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM" and "CompTIA A+ (220-1001) Cert Prep 1: The Basics" from LinkedIn in December 2020 and September 2020 respectively. Joana also obtained certifications in various subjects such as business writing, career development, computer applications, advanced excel, operating systems, and public speaking from Year Up in August 2020.