Edith A.

Edith A. is a seasoned professional in the hospitality and customer experience sectors, currently serving as Corporate Reservation & GA at ARTOTEL Group since February 2022. Previous experience includes a role as Customer Experience Specialist at Grab from October 2015 to February 2019, where Edith managed communications remotely using Zendesk. Edith's extensive background in hotel management includes positions as Front Office Manager at multiple establishments, including Ibis Jakarta Mangga Dua and Holiday Inn Resort Batam, where responsibilities encompassed guest service and operational leadership. Edith began a career in the industry with roles at prestigious hotels such as the InterContinental Jakarta MidPlaza and Mandarin Oriental Hotel Group. Edith holds a diploma in Tour & Travel Management from Sekolah Tinggi Pariwisata Bandung, obtained in 2002.