Jennifer Grassano

Jennifer Grassano is a seasoned professional in customer experience and sales with extensive leadership roles across various companies. Currently serving as Director of Customer Experience at AS Beauty Group since December 2022, Jennifer emphasizes proactive customer success strategies. Previously, Jennifer held the position of VP of National Phone & Live Chat Sales & CX at Mattress Firm, where a notable achievement was building a 150-person e-commerce business, alongside establishing data-driven communication channels for continuous improvement. Earlier experience includes launching e-commerce at Mattress Firm as a consultant, managing national sales and customer experience at Sleepy's, and pioneering tele-retail in the industry at 1-800-Mattress. Jennifer's career began in sales and marketing as Area Sales Director at Bally's Health and Fitness. Jennifer earned an Associate's degree in Psychology and has pursued further education through various institutions.