James Ross

James Ross possesses extensive IT support experience, currently serving as an IT Generalist at Asana Partners since February 2024. Prior to this role, James worked as an IT Support Analyst 2 at REI, where responsibilities included primary support for technical issues, leading troubleshooting efforts, and collaborating on network outages. James also provided remote support for thousands of users across multiple locations, managing user accounts and improving processes. Previous roles at Starbucks and the State of Florida - Lottery included troubleshooting support and administrative tasks. James holds a Bachelor of Science in Computer Criminology from Florida State University, complemented by a minor in History.