Caroline cherotich Mibei

Caroline Cherotich Mibei has been working in the financial services industry since 2015. In 2015, they were a Student Leader in the MOI University Student Organization, where they were in charge of students' well-being in hostels and the student cafeteria. In 2016, they were a Student Intern in the Procurement Department at The National Treasury, where they tracked shipments, communicated with clients about package progress, coordinated shipping with customs agents, and provided efficient delivery logistics through data management. In 2017, they were an External Debt Collector/Credit Advisor at Quest Holdings Ltd, where they kept track of assigned accounts, planned courses of action to recover outstanding payments, located and contacted debtors, negotiated payoff deadlines or payment plans, handled questions and complaints, and investigated and resolved issues. In 2018, they were a Team Leader/Collection Agent at 4th Generation Capital Limited, where they oversaw running and managing the call center daily, set targets for all other call center agents to meet up with, and scheduled and organized shift patterns for other team members. Since 2019, they have been a Relationship Manager at Asante Financial Services Group, where they provide superior customer service to incoming telephone calls, written, and electronic correspondence from customers in a professional and timely manner, and resolves routine customer issues regarding a full range of customer transactions and M-banking products and services. In 2022, they will transition to a Business Development role at Asante Financial Services Group.

Caroline Cherotich Mibei attended Moi University from 2014 to 2017, where they studied Purchasing, Procurement/Acquisitions and Contracts Management. No additional certifications have been listed.