Joy Mutinda

Joy leads the business-critical docket of Customer Service Management, having acquired extensive experience as Head of Customer Service at Alternative Circle Ltd and Head of Recovery and Securitisation at Sanchi Credit Limited.

She is highly skilled in Risk Management, Process Structuring, Product Development, Customer Relations, Negotiation, and Business Administration.

Joy holds a Bachelor of Commerce degree with a Microfinance major and an MBA from Strathmore University.