Jairam Gurajala

Jairam Gurajala has a diverse work experience in the technology and operations fields. Jairam has worked in multiple roles at Amazon, starting as a Sr. Digital Device Technical Support and then transitioning to a Senior Subject Matter Expert. In these roles, they provided technical support for customer-facing issues with various Amazon Devices, including troubleshooting and resolving issues with Alexa app, Kindle, and Echo devices. Jairam also served as a Realtime Analyst in Operations Management, where they handled system outages, communicated with internal and external customers, and provided feedback and reporting on call performance and resource allocation. Additionally, Jairam worked as a Business Operations Specialist at Amazon, analyzing customer needs, recommending process improvements, and solving complex problems to improve service.

Most recently, Jairam worked at the Google Operations Center as a Digital Media Senior. In this role, they provided high-touch assistance to the highest tier customers, acted as an advocate for pressing customer issues, and worked on process improvements to maintain a high customer satisfaction score. Jairam also collaborated with clients to improve business strategies for higher revenue.

Jairam's most recent work experience is as a Project Management Assistant at Ascendeum, starting in 2023. No specific start or end dates are provided for this role.

Jairam Gurajala's education history includes a Master of Business Administration (MBA) degree in Logistics, Materials, and Supply Chain Management from Liverpool John Moores University (2021-2022), a Post Graduate Programme in Management (PGP) degree in Operations Management and Supervision from the Institute of Management Technology, Ghaziabad (2020-2021), and a Bachelor of Commerce (B.Com.) degree in Computer and Information Sciences and Support Services from Osmania University (2012-2015).

In addition to their academic degrees, Jairam Gurajala has obtained several certifications. These include the Coursera certifications for Capstone: Applying Project Management in the Real World, Google Project Management Certificate, Agile Project Management, Project Execution: Running the Project, Google Ads for Beginners, Project Planning: Putting It All Together, Project Initiation: Starting a Successful Project, and Foundations of Project Management. Jairam also holds certifications such as Lean Six Sigma White Belt Certification and Six Sigma White Belt Certification from The Council for Six Sigma Certification (CSSC). Furthermore, they have achieved the Foundations of Digital Marketing and E-commerce certification from Coursera, along with the Fundamentals of Digital Marketing and Google Analytics Individual Qualification certifications from Google.