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Tumoyia Biggs

Business Application Consultant at Aspect Software, Inc.

Tumoyia Biggs has a diverse work experience spanning over a decade. In 2009, they started as a Collector at Wachovia Dealer Services. Tumoyia then transitioned to the United States Air Force as an NAF Fitness Center Retail Manager, where they managed retail store operations and accounting. In 2011, they became a Teller at Bank of America, working in a military community bank. Tumoyia joined Chase Auto Finance as an Operations Coordinator in the same year, conducting audits and updates to communicate attendance information to leadership. From 2012 to 2016, they worked at JPMorgan Chase & Co. as a Workforce Analyst, optimizing daily department operations and managing shrinkage. At New York Life Insurance Company, they were a Workforce Management Analyst, focusing on effective scheduling and call volume forecasting. Tumoyia then worked as a Traffic Workforce Analyst at Spectrum (formerly Time Warner Cable), maximizing performance through real-time monitoring. As a Workforce Supervisor at TruGreen, they developed forecasting models and capacity plans. Prior to their current role, they were an Application Consultant at Verint-Systems, where they provided learning and testing support for various applications. Currently, they are a Business Application Consultant at Aspect Software.

Tumoyia Biggs has a Master's degree in Data Analytics from Western Governors University, which they obtained from 2018 to 2020. Prior to that, they earned a Bachelor's Degree in Actuarial from Ottawa University, completed between 2014 and 2016. Additionally, Tumoyia holds a Bachelor's Degree in Mathematics from Western Governors University, although the specific years of completion are unknown. Tumoyia has also obtained several certifications, including the Aspect Workforce Management Premise Professional certification from Aspect Software in March 2021. Tumoyia has completed various Leada courses, such as Intro to Analytics in SQL, Intro to R, and Intro to Web Scraping in Python, in April 2018.

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Timeline

  • Business Application Consultant

    March, 2020 - present