OO

Onome Onodarho

Customer Success Manager at Assent

Onome Onodarho has a diverse work experience spanning various roles and companies. In 2012, they started as a Client Services Officer at Keystone Bank Limited, where they were responsible for assisting customers with account-related requests, resolving customer problems, and supervising a team. They introduced a numerical filing system that improved access to customer files.

After that, Onome worked as a Product Manager and Key Account Manager at Genrosys Technologies Private limited from 2017 to 2019. As a Product Manager, they were involved in creating the product vision, conducting market research, and developing a product launch strategy for the first motorcycle delivery app in Lagos, Nigeria. In their role as a Key Account Manager, they managed key customer accounts.

From 2019 to 2021, Onome joined TD as a Partner Service Representative. Their responsibilities included liaising with market-facing staff to ensure premium customer service, implementing strategies on the credit fulfillment platform, reviewing and processing mortgage applications, and training and developing colleagues.

In 2021, Onome became a Customer Success Manager at Drivewyze, where they focused on ensuring customer success and satisfaction. They held this role until 2022 when they joined Assent as a Customer Success Manager, continuing their work in customer success.

Overall, Onome Onodarho has a strong background in customer service, project management, and product development, showcasing their ability to excel in different industries and roles.

Onome Onodarho's education history begins in 2007, when they enrolled at the University of Benin for a Bachelor of Arts degree in International Studies and Diplomacy. They completed their studies in 2011.

In 2013, Onome pursued an Associate's degree in Human Resources Management/Personnel Administration, General at the Chartered Institute of Personal Management Nigeria. They graduated from this program in 2017.

In 2020, Onome obtained a certification in Product Management from BrainStation. This certification was obtained in March of that year. They also obtained additional certifications, including "Technology for Product Managers" from LinkedIn in September 2019 and "Project Management Foundations" from LinkedIn in June 2018.

In 2021, Onome obtained the title of "Certified Scrum Product Owner" from the International Scrum Institute in April of that year.

Note: The field of study for the "Certified Scrum Product Owner" certification was not provided.

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Timeline

  • Customer Success Manager

    April, 2022 - present

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