Jeff Book

Jeff Book has extensive work experience in the field of customer care and support. Jeff has held various leadership positions in multiple companies throughout their career.

Starting in 2001, Jeff worked at PeopleSoft - Oracle as the Director of Customer Service and Offshore Programs. In this role, they led offshore operations strategic planning, infrastructure development, and contract negotiation. Jeff also oversaw the deployment and management of offshore customer support partners.

From 2006 to 2008, Jeff worked at Lyris Inc. as the Director of Managed and Consulting Services. Jeff managed a team of consultants and was responsible for deploying and administering customer support systems. Jeff also led contract negotiation and the execution of professional services deliverables.

Following their time at Lyris Inc., Jeff joined Deltek Systems as the Vice President of Global Support. Jeff led a worldwide support team and was responsible for support delivery, customer success management, and acquisition integration. Jeff's team drove an annual support maintenance revenue stream of $170 million.

In 2013, Jeff joined Harmony Information Systems, Inc. as the Vice President of Customer Success. In this role, they led a team of over 35 employees and managed customer support, professional services, and strategic programs. Jeff reported directly to the General Manager and acted as the voice of the customer within the executive management team.

In 2016, Jeff moved to Medidata Solutions as the Senior Director of Customer Care. Jeff led a global customer care team of over 120 personnel and managed a budget of over $4 million. Jeff developed and implemented new product release support models during their time at Medidata Solutions.

Most recently, Jeff is working at AssetWorks LLC as the Director of Customer Care. Jeff leads a customer care team and is responsible for providing services for various software and hardware products. Jeff's role includes deploying and supporting customer environments, technical and functional customer support, and hosting services.

Overall, Jeff Book has a strong background in customer care and support, demonstrating their expertise in leading and managing teams, driving revenue streams, and implementing effective support models.

Jeff Book has a Bachelor of Science degree in Electronic Engineering Technology from DeVry Institute of Technology. Jeff also holds a Master of Business Administration (M.B.A.) degree with a field of study in Business Administration and Management, General from the University of Phoenix. The exact start and end years for both degrees are not provided.