Roger Voss

Roger Voss is a seasoned professional in operations and customer service management with extensive experience in leading teams across various industries. Currently serving as the Training and Quality Manager at Associa, Roger focuses on enhancing new hire experiences and ongoing education. Previous roles include managing customer service operations at Chewy and Baylor Scott & White Health, where oversight of remote teams and productivity improvement was paramount. Roger has also held management positions at Genpact and Teladoc, contributing to social media operations and health services programs, respectively. With a robust foundation in leadership developed during a 20-year career in the U.S. Army, Roger holds a Master's degree in Human Resources Development from Webster University and a Bachelor's in Accounting from The University of Texas at Arlington.