Wayne Soural

Wayne Soural is an experienced professional with a strong background in team management and customer service across various industries. Currently serving as Settlements Team Supervisor at Associa since January 2023, Wayne has a proven track record in improving productivity and performance through effective coaching and development. Prior to this role, Wayne was a Call Center Supervisor, overseeing a customer support team. Wayne's earlier experience includes serving as a Claims Representative at State Farm ®, a Department Supervisor at The Home Depot Canada, and various managerial positions at Dell, where responsibilities encompassed overseeing technical support teams, mentoring managers, and ensuring high service levels for key accounts. Wayne holds education credentials from Algonquin College of Applied Arts and Technology and the University of Ottawa.