Katrina Wong

Katrina Wong is a seasoned professional with extensive experience in customer resolution and claims management, currently serving as a Senior Executive Resolution Specialist at Assurant since March 2019. In this role, Katrina reviews customer surveys and complaints, audits claims and calls, and ensures adherence to departmental guidelines. Previous positions at Assurant include Claims Adjuster and Executive Resolution Specialist, where responsibilities involved assessing claims, meeting with clients, and maintaining quality assurance. Before Assurant, Katrina worked at Publix Super Markets as a Bakery Clerk, where exceptional performance led to a transfer from cashier to bakery, demonstrating strong customer service skills. Katrina holds a Bachelor's Degree in Business Administration and Management from the University of Central Florida and an Associate’s Degree from Miami Dade College.