Fernanda Reple is an experienced escalation manager currently working at Atlassian since December 2022, where responsibilities include managing incident responses for enterprise clients and coordinating efforts across various teams to ensure service reliability. Previous roles include customer success management and operations management at BT, along with incident management and network support positions, demonstrating a strong background in technical support and incident response. Fernanda also contributed to operational efficiencies as a service operations engineer at Irdeto and server systems analyst at IBM. Educational qualifications include a Bachelor of Technology in Computer Network from UNIP - Universidade Paulista.
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